Return Policy
At Partyful Balloons, we try hard to provide our clients with the best service. You have chosen balloons for a special event and we want to make it really special. But we realize that sometimes our clients have to modify or even cancel their orders.
We set aside time to create your order. Some orders are extremely complicated. When we do that, we don’t book orders for anyone else in that time slot.
However, at least 72 hours before your event and/or before we special order balloons for you, you can reschedule your event or be given a store credit. There will be no refund.
If this is necessary, please email us at support@partyfulballoons.com to cancel or modify your order.
Modifications
If you need to modify your balloon order and you do it at least 72 hours in advance, store credit will be given for the difference if it is lower than the value of the original order.
Our Modifications
We always try to provide customers the balloon design as it is shown on the website, with a minimum of substitution. Should we need to substitute, we will replace the balloon with as close to the specific balloon of equal or higher value.